Employee Dispute Resolution: Mediation Through Peer Review

Course Overview

This course provides a structured approach to resolving employee disputes through mediation and peer review mechanisms. Participants will learn how to facilitate fair, transparent, and effective dispute resolution processes that promote trust and organizational harmony.

Learning Objectives:

• Understand workplace dispute resolution frameworks
• Apply mediation techniques effectively
• Facilitate peer review processes
• Ensure fairness and neutrality in dispute handling
• Manage sensitive and complex cases
• Promote a culture of trust and resolution

Training Content

DAY 1 – Understanding Dispute Resolution

Session 1: Types of workplace disputes and causes
Session 2: Principles of fair and effective dispute resolution
Session 3: Introduction to mediation and peer review
Session 4: Roles and responsibilities in dispute resolution

DAY 2 – Mediation and Peer Review in Practice

Session 5: Mediation techniques and processes
Session 6: Facilitating peer review panels
Session 7: Managing confidentiality and documentation
Session 8: Building a sustainable dispute resolution system