This course empowers Managers, CFOs, COOs, and Business Owners with a strategic understanding of quality management as a business enabler, not just an operational function. It provides a roadmap to embed quality into every aspect of the organization—from leadership and finance to operations and customer experience—by aligning processes with strategic goals, compliance standards, and continuous improvement initiatives.
Session 1: Why quality is a boardroom issue, not just an operational task
Session 2: Business impact of poor quality: reputation, cost, customer loss
Session 3: Quality as a strategic differentiator in competitive markets
Session 4: The role of leadership in driving a quality-first culture
DAY 2 – Process Design and Quality Integration
Session 5: Identifying core business processes and value streams
Session 6: Mapping processes for quality control and risk mitigation
Session 7: Defining standards, controls, and ownership for each process
Session 8: Designing processes that balance efficiency with customer value
Session 9: Linking quality performance to financial results (rework, returns, risk)
Session 10: Quality costing: prevention, appraisal, internal/external failure
Session11: Role of finance in quality audits, process improvement funding
Session 12: Reducing waste and improving margins through quality thinking
Highly impactful training. Left with practical strategies that I can apply not just in my job, but also directly in my personal life. Great training overall.
Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm, poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy.
+2348033356651, +2349133628640
info@smartpartnersng.com
81 Kodesoh St, Ikeja 100281, Lagos
