In today’s relationship-driven market, technical sales skills alone are no longer enough. Emotional intelligence (EI) is the key to influencing clients, building trust, and navigating objections with empathy and clarity. This course is designed for Sales Managers, Team Leads, and Client-Facing Leaders to develop emotional self-awareness, regulate their responses, and better understand the emotions and motivations of customers and team members.
By embedding EI into sales interactions and team leadership, participants will increase closing rates, customer satisfaction, and team performance.
Session 1: What is Emotional Intelligence and why it matters in sales
Session 2: The five components of EI (Self-awareness, Self-regulation, Motivation, Empathy, Social Skills)
Session 3: EI vs. IQ: how emotional mastery drives revenue
Session 4: Traits of emotionally intelligent top performers in sales
Session 5: Using emotional intelligence in high-stakes negotiations
Session 6: Navigating tough objections without emotional escalation
Session 7: Building trust and credibility to reduce resistance
Session 8: Closing deals with confidence and emotional agility
Session 9: Embedding emotional intelligence into sales routines
Session 10: Building habits of reflection, preparation, and feedback
Session11: Measuring improvement: sales metrics and EI KPIs
Session 12: Creating an emotionally intelligent sales culture
Highly impactful training. Left with practical strategies that I can apply not just in my job, but also directly in my personal life. Great training overall.
Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm, poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy.
+2348033356651, +2349133628640
info@smartpartnersng.com
81 Kodesoh St, Ikeja 100281, Lagos
