This high-impact program is designed to help Managers, CFOs, COOs, and Business Owners understand how to drive operational excellence by strategically engaging, enabling, and empowering people at every level of the organization. Rather than relying solely on systems and tools, this course emphasizes leadership, culture, capability, and accountability as the foundations for sustained performance and continuous improvement.
Participants will explore how people-centric strategies support lean operations, innovation, customer satisfaction, and long-term value creation.
Session 1: What operational excellence truly means beyond tools and processes
Session 2: The “People → Process → Performance” success model
Session 3: Pitfalls of process-focused transformation without people alignment
Session 4: The strategic role of leaders in achieving excellence
Session 9: Conducting a quick audit: strengths and gaps in people-process-performance
Session 10: Identifying quick wins, priority shifts, and mindset changes
Session11: Drafting a practical 90-day people-centered excellence action plan
Session 12: Sharing and refining plans through peer feedback
Session 5: Translating business strategy into team-level execution plans
Session 6: Cross-functional collaboration to break silos
Session 7: Ensuring alignment through cascading goals and OKRs
Session 8: Communication routines that drive clarity and momentum
Highly impactful training. Left with practical strategies that I can apply not just in my job, but also directly in my personal life. Great training overall.
Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm, poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy.
+2348033356651, +2349133628640
info@smartpartnersng.com
81 Kodesoh St, Ikeja 100281, Lagos
