Managing Gridlocks In Collective Bargaining

Course Overview

This course introduces participants to the principles and practices of High-Reliability Organizations (HRO) that operate consistently with minimal errors in complex environments. It focuses on building systems, culture, and leadership behaviour that ensure reliability, safety, and operational excellence.

Learning Objectives:

• Understand the principles of high-reliability organizations
• Identify risks and operational vulnerabilities
• Build systems that minimize errors and failures
• Promote a culture of safety, learning, and accountability
• Strengthen leadership roles in reliability
• Apply continuous improvement practices

Training Content

DAY 1 – Understanding High Reliability

Session 1: What defines a High-Reliability Organization
Session 2: Key principles of HRO (preoccupation with failure, resilience, etc.)
Session 3: Identifying operational risks and system weaknesses
Session 4: Case studies of high-reliability organizations

DAY 2 – Building Reliability Systems and Culture

Session 5: Designing processes for consistency and safety
Session 6: Leadership and communication in high-reliability environments
Session 7: Learning from errors and near misses
Session 8: Embedding reliability into organizational culture